Ruut – Terms of Use

Thank you for choosing Ruut (“Ruut Chat”, “we”, “us”, or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, applications, APIs, widgets, integrations, and any related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which explains how we collect and process personal data. If you do not agree, you must not access or use the Service.

1. Eligibility and Account Registration

1. You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.

2. If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity and that “you” or “Customer” refers to that entity.

3. To use certain features, you may need to register an account, provide accurate and complete information, and keep your account details up to date.

4. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

5. You must notify us promptly of any unauthorized use of your account or any other breach of security.

2. Description of the Service

1. Ruut provides an AI‑powered customer support, sales, and operations assistant that helps businesses communicate with their users across multiple channels (“Customer Content” and “End‑User Content”).

2. Depending on your plan, the Service may include features such as:

   • Multi‑channel messaging and ticketing,

   • AI agents and automation,

   • Analytics and reporting,

   • Integrations with third‑party tools.

3. We may modify, improve, or discontinue features from time to time, including by releasing beta or experimental features, and we do not guarantee that any particular feature will remain available.

3. License and Permitted Use

1. Subject to these Terms and the applicable order or subscription plan, Ruut grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable license to access and use the Service for your internal business purposes only.

2. You may allow your employees, contractors, and authorized agents (“Authorized Users”) to access the Service on your behalf, and you remain responsible for their compliance with these Terms.

3. You agree not to:

   • Reverse engineer, decompile, or attempt to derive the source code of the Service;

   • Circumvent any security or access controls;

   • Use the Service to build a competing product or service;

   • Resell, lease, or otherwise provide the Service to third parties except as expressly permitted in a written agreement with us.

4. Prohibited Uses

You must not use the Service to:

1. Violate any applicable law or regulation, including data protection, export control, and consumer protection laws.

2. Post, transmit, or store content that is unlawful, harmful, defamatory, obscene, harassing, or discriminatory, or that infringes any intellectual property or other rights of third parties.

3. Upload or transmit viruses, malware, or any other malicious code; attempt to gain unauthorized access to any systems, networks, or data.

4. Interfere with or disrupt the integrity or performance of the Service, including by overloading infrastructure or bypassing rate limits.

5. Use the Service for high‑risk activities where failure of the Service could lead to death, personal injury, or environmental damage.

We reserve the right (but have no obligation) to remove or disable access to content that we believe violates these Terms.

5. Customer Data and Privacy

1. “Customer Data” includes any data, content, or materials that you or your End Users submit to or through the Service, such as messages, tickets, files, and metadata.

2. You retain ownership of your Customer Data. By using the Service, you grant Ruut a worldwide, non‑exclusive, royalty‑free license to host, process, transmit, display, and use Customer Data only as necessary to provide and improve the Service, comply with law, and prevent harm.

3. You are responsible for obtaining all necessary consents and providing all required notices to your End Users regarding the collection and use of their data in connection with your use of the Service.

4. Our processing of personal data is described in our Privacy Policy, which forms part of these Terms.

5. Where required by law (for example, under GDPR), we may enter into a separate data processing agreement with you to further govern our processing of personal data on your behalf.

6. Data Protection and Security

1. We implement reasonable technical and organizational measures designed to protect the security, confidentiality, and integrity of Customer Data.

2. You are responsible for configuring the Service appropriately, managing access permissions, and securing your own systems and devices used to access the Service.

3. When you handle personal data of your customers or End Users using Ruut, you must comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and relevant African Union data protection guidelines where they apply.

4. In the event of a security incident affecting Customer Data, we will notify you as required by law and provide relevant information and cooperation.

7. Intellectual Property

1. Ruut and its licensors own all rights, title, and interest in and to the Service, including all software, documentation, designs, trademarks, and related intellectual property, excluding Customer Data.

2. You agree not to remove, alter, or obscure any proprietary notices on or in the Service.

3. Any feedback, suggestions, or ideas you provide about the Service may be used by Ruut without restriction or obligation to you, and you hereby grant us a perpetual, irrevocable, royalty‑free license to use such feedback.

8. Open Source and Third‑Party Services

1. The Service may incorporate or interact with open‑source software components that are provided under separate licenses. To the extent required, we will make such licenses available to you, and those licenses will govern your use of the relevant components.

2. The Service may allow you to integrate with third‑party services (for example, messaging platforms, CRMs, or analytics tools). Your use of those third‑party services is governed solely by their terms and policies, and we are not responsible for them.

9. Subscription Plans, Fees, and Payment

1. Access to certain features of the Service may require a paid subscription or usage‑based fees, as described in the applicable order form, plan page, or separate written agreement (“Subscription”).

2. You agree to pay all fees in accordance with the billing terms in effect at the time a fee is due and payable. Payments are non‑refundable except where required by law or expressly stated otherwise.

3. We may modify our pricing or subscription structure by providing prior notice. Any changes will apply from the start of your next billing period unless otherwise stated.

4. If you fail to pay fees when due, we may suspend or terminate your access to the Service after reasonable notice, without limiting other remedies.

10. Service Levels and Support

1. We aim to provide a reliable Service with reasonable uptime, but we do not guarantee uninterrupted or error‑free operation unless expressly stated in a separate service level agreement (“SLA”).

2. Support channels and response times may vary by plan and are described on our website or in your order form.

11. Beta Features

1. We may offer access to features identified as beta, preview, or experimental (“Beta Features”).

2. Beta Features may be provided for evaluation purposes only, may be subject to additional terms, and may be modified or discontinued at any time.

3. Beta Features are provided “as is” and may be less reliable than the main Service; you assume all risks arising from your use of them.

12. Term and Termination

1. These Terms apply from the date you first access or use the Service and continue until your account is closed or your Subscription ends, whichever is later.

2. Either party may terminate a Subscription at the end of the current term by following the cancellation process described in the account or order form.

3. We may suspend or terminate your access to the Service immediately if:

   • You materially breach these Terms and fail to cure within a reasonable period after notice;

   • You use the Service in a manner that risks harm to us, the Service, or other users;

   • We are required to do so by law or court order.

4. Upon termination:

   • Your right to access and use the Service will cease;

   • We will handle Customer Data in accordance with our data retention practices and applicable law, and you may request export of certain data within a limited period if technically feasible.

13. Disclaimers

1. The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

2. We do not warrant that the Service will be uninterrupted, secure, or error‑free, nor that it will meet your specific requirements.

3. AI‑generated outputs may be inaccurate or incomplete, and you are responsible for reviewing and validating any such outputs before relying on them.

14. Limitation of Liability

1. To the maximum extent permitted by law, Ruut will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to your use of or inability to use the Service.

2. To the extent permitted by law, our aggregate liability to you for all claims arising out of or relating to the Service or these Terms will not exceed the total fees paid or payable by you to Ruut for the Service during the twelve (12) months preceding the event giving rise to the claim.

3. The limitations in this section apply regardless of the legal theory and even if we have been advised of the possibility of such damages.

15. Indemnification

You agree to indemnify, defend, and hold harmless Ruut, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

1. Your use of the Service;

2. Your violation of these Terms or any applicable law;

3. Your Customer Data or any content or communications processed through your use of the Service;

4. Your interactions with End Users or other third parties.

16. Changes to the Terms

1. We may update these Terms from time to time, for example to reflect changes to the Service or applicable law.

2. When we make material changes, we will provide notice, such as by updating the “Last updated” date, sending an email, or displaying a notice within the Service.

3. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes.

17. Governing Law and Dispute Resolution

1. These Terms and any disputes arising out of or relating to them or the Service will be governed by and construed in accordance with the laws of [●], without regard to its conflict of laws rules.

2. Any dispute will be submitted to the exclusive jurisdiction of the courts located in [●], and you consent to personal jurisdiction and venue in those courts, unless mandatory law grants you additional consumer rights in your country of residence

3. Before initiating formal proceedings, the parties will attempt in good faith to resolve the dispute informally, including through negotiation or mediation where feasible.

18. Miscellaneous

1. Entire Agreement: These Terms, together with our Privacy Policy and any applicable order forms or additional agreements, constitute the entire agreement between you and Ruut regarding the Service and supersede all prior discussions or understandings

2. Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

3. Waiver: Our failure to enforce any provision of these Terms will not be considered a waiver of our rights.

4. Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law

5. Notices: We may send notices to you via email, via the Service interface, or by posting on our website. You may send notices to us using the contact details provided on our website

19. Contact Us

If you have questions about these Terms or the Service, please contact us at:

Ruut Chat
1 Hughes Avenue, Alagomeji Yaba lagos
[email protected]
+2349071412059