Basic
Great for small teams
Business
Ideal for growing teams.
Enterprise
Perfect for large teams
Task & Campaign Management
Track customer inquiries and support tickets
Use pre-built templates for common support responses and campaigns
Set priorities for tickets and campaigns
Assign tickets/campaigns to team members and track progress
Advanced SLA tracking and campaign performance metrics
Collaboration & Communication
Internal chat for support and marketing teams
Share files, canned responses, and campaign assets
Leave comments on tickets and campaigns for team alignment
Instant notifications for ticket updates and campaign milestones
Customer communication via email, chat, and social channels
Customer Insights & Reporting
Basic ticket and campaign analytics
Customer satisfaction (CSAT) tracking
Performance dashboards for agents and campaigns
Custom report builder
Real-time analytics and trend detection
Security & Support
End-to-end encryption for customer data
Role-based access controls
Audit logs and activity tracking
Custom security policies and compliance support
Standard community support
Priority support with faster response times
