We’re excited to introduce new features to enhance your WhatsApp experience with Ruut for small businesses!
Unofficial WhatsApp Automation: Now you can integrate your normal, unverified WhatsApp account with Ruut, giving you more flexibility in managing communications.

Bulk Messaging with WhatsApp Campaigns: Easily send bulk messages to your customers through the WhatsApp campaign feature, saving you time while keeping your clients informed.

Business Hours & Automated Replies: Set your business hours and let WhatsApp automatically send messages to customers when you're unavailable, ensuring timely responses even when you’re offline.

Personalized, Human-like Messages: Customize your messages to sound more personal and human, enhancing customer interactions and improving engagement.

We hope these updates make your business communication even smoother and more efficient!

We're excited to introduce powerful new features to help you manage and improve your Service Level Agreements (SLAs) with Ruut!

SLA Tracking and Monitoring: Track response and resolution times in real-time to ensure you meet your SLA commitments. Stay proactive and efficient with up-to-the-minute insights.

Automated SLA Alerts: Receive automatic notifications whenever you're approaching an SLA breach, so you can take action before any deadlines are missed.

Customizable SLA Settings: Tailor SLA rules based on your specific business needs, whether it’s response time, resolution deadlines, or business hours. Keep your service delivery aligned with your standards.

SLA Performance Reports: Access detailed reports to review SLA performance, spot potential issues, and optimize your customer service operations.

SLA Automation for Enhanced Efficiency: Leverage automation to handle routine tasks and notifications, ensuring quicker responses and smoother issue resolution. Use automated workflows to trigger follow-ups, escalate tickets, or send reminders — all without manual intervention.

By incorporating automation into your SLA management, you can ensure a faster, more reliable customer service experience, reduce response times, and stay ahead of any potential SLA breaches.

We’re introducing a new Audit Log feature in Ruut to enhance your transparency and control over business activities!

Comprehensive Activity Tracking: Track and log all user actions, including message history, account changes, and system updates, providing a clear and detailed record of who did what and when.

User-Level Access: Monitor actions by individual team members to ensure accountability and transparency across your organization.

Real-Time Logging: All activities are logged in real time, giving you instant visibility into actions that affect your account or customer interactions.

Enhanced Security & Compliance: Keep a secure, tamper-proof record of all activity to meet compliance requirements and audit needs, ensuring your business stays aligned with best practices.

Automated Alerts for Critical Actions: Set up automated notifications for critical actions, such as changes to business settings or user permissions, so you can stay informed of important updates without constantly monitoring.

With the Audit Log, you can now confidently monitor your operations, ensure security and compliance, and improve your team’s accountability. It’s the ultimate tool for maintaining control and transparency over your Ruut account.