Introduction

Welcome to Ruut CSM. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

When you use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our services.

Information We Collect

We collect personal information that you voluntarily provide to us when registering for our services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the services, or otherwise contacting us. This information may include:

• Name

• Email Address

• Phone Number

• Profile Photo

• Contact Information

• Usage Data: Information about how you use our services, such as log files, IP addresses, and browser/device details.

• Meta Platform Data: If you connect your Facebook Page or Messenger account to Ruut, we may access certain data as permitted by you, such as page ID, page access tokens, messaging, and profile information.

Usage Data

We automatically collect certain information when you visit, use, or navigate our services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

How We Use Your Information

We use personal information collected via our services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

• To Facilitate Account Creation and Logon Process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.

• To Send Administrative Information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

• To Protect Our Services: We may use your information as part of our efforts to keep our services safe and secure (for example, for fraud monitoring and prevention).

• To Enforce Our Terms, Conditions, and Policies: For business purposes, to comply with legal and regulatory requirements or in connection with our contract.

• To Respond to Legal Requests and Prevent Harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

• Service Provision

  • Account Management: Facilitate account setup, login, and customization of user preferences.

  • Service Delivery: Use information to operate and improve our services, personalize user experiences, and respond to inquiries.

  Communication

  • Updates and Marketing: Use contact details to send service updates, newsletters, and promotional offers, with options to opt-out.

  Analytics and Improvements

  • Performance and Development: Analyze usage data to enhance service performance, troubleshoot issues, and develop new features.

  Legal Compliance

  • Regulatory Adherence: Use information to comply with legal obligations and protect against fraudulent or illegal activities.

• Enable features such as messaging through Facebook Pages and Messenger.

• Communicate with you about updates, support, and new features.

• Ensure compliance with legal requirements and Meta’s policies.

  
  

Facebook/Meta Platform Data

When you choose to connect your Facebook account, Page, or Messenger to Ruut, we may collect and process data in accordance with your permissions and Meta’s policies:

1. Data We Access

   • Page ID, Page Access Token, and other Page metadata.

   • Messaging content sent to or from your Page.

   • Profile information of users who interact with your Page (limited to what you permit).

2. How We Use This Data

   • To enable you to send and receive messages through Facebook Pages and Messenger.

   • To manage your Facebook Page messaging more effectively.

   • To provide customer support features you have chosen to activate.

3. How We Share This Data

   • We do not sell or rent Meta Platform Data.

   • We do not share Meta data with third parties unless required by law or to fulfill the purpose you connected it for (e.g., delivering messages).

4. How You Can Manage or Delete This Data

   • You can revoke Ruut’s access at any time via your Facebook account settings:
     Facebook Settings – Business Integrations.

   • You can also contact us directly (see "Contact Us" below) to request deletion of Facebook-related data stored in our systems.

5. Compliance

   • We comply with Meta’s Platform Terms.

   • We only use Facebook data within the scope of permissions granted by you.

   • We do not transfer Facebook data for purposes outside of those stated in this policy.

   
   

Sharing Your Information

We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. Specifically, we may need to process or share your data in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

  
  

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal data.

• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• Erasure: You have the right to request that we erase your personal data, under certain conditions.

• Restrict Processing: You have the right to request that we restrict the processing of your personal data.

Social Media Presence and Use of Social Media Icons

In our online offering, we do not use active social plugins. We only provide icons that link to our profiles on the following social networks:

• Facebook

• Instagram

• X (formally Twitter)

• YouTube

• LinkedIn

• Threads

  
  

We only display these social media icons on our page, and they are designed as inactive icons.

When you click on such a social media icon on our page, it is activated with your consent, and a connection to these third-party providers is established in a separate tab through your web browser. These third-party providers can track visits to our pages through this interaction. If you are a member of one of the social networks, you can share the content of our page with other members from your network by activating the button.

When you access a social network, cookies are usually stored on your device to track user behavior. If you have an account on the respective network and are logged in, your usage behavior may be linked to your account. Social networks can analyze usage behavior for market research and advertising purposes, potentially leading to advertisements being displayed within and outside the social networks. We have no control over this.

We have no control over the data collected and stored about you by social networks. Through our aforementioned social media presences, we receive evaluations of user data and can engage with users through targeted advertising. If users interact with our social media presence and are logged in to an account, we can generally recognize their user profile and view the content of comments or posts on our presence. Therefore, this data processing is carried out jointly with the respective social network provider. We have concluded a joint controller agreement with the providers for the data evaluation in connection with our social media presences (Article 26 of the GDPR). In this agreement, we are committed to providing you with information on data protection. Further information can be found in the privacy policies of the respective social networks. You can also exercise your rights with us. However, the social network provider may fulfill your rights more comprehensively, as they store data related to usage and evaluation.

11. Your Rights as the Data Subject

We would like to inform you about your rights as a data subject regarding the processing of your personal data by us.

Right to Information

You have the right to request confirmation from us as to whether your personal data has been processed. If this is the case, you have the right to obtain information about the personal data concerning you that has been collected, stored, or used, as well as the following information:

• The purposes of processing;

• The recipients or categories of recipients to whom we have disclosed or will disclose the personal data;

• The storage period or the criteria for determining this period;

• The existence of other rights (see below);

• If the personal data is not collected from you, all available information about the origin;

• The existence of automated decision-making, including profiling, and, where applicable, more detailed information.

You have the right to be informed about the appropriate safeguards pursuant to Article 46 of the GDPR when your data is transferred to a third country or an international organization.

Right to Rectification

You have the right to demand the immediate correction of incorrect or incomplete personal data concerning you.

Right to Erasure

You can request the immediate erasure of your personal data. We are obliged to erase your personal data immediately if one of the following reasons applies:

• Your personal data is no longer necessary for the purposes for which we collected or otherwise processed it.

• You withdraw your consent given and there is no other legal basis for the processing.

• You object to the processing (see below).

• Your personal data has been processed unlawfully.

• Erasing your personal data is necessary for us to fulfill a legal obligation under Union law or the laws of Member States.

• We have collected the personal data based on the consent of a child.

Right to Restriction of Processing

You have the right to demand that we restrict the processing if one of the following conditions is met:

• You dispute the accuracy of the personal data.

• The processing of data is unlawful and you oppose the erasure of the personal data and request the restriction of its use instead.

• We no longer need the personal data for the purposes of processing, but you need the data to assert, exercise, or defend legal claims; or

• You have objected to the processing (see below), and it is not yet clear whether our legitimate reasons outweigh your interests.

Right to Notification

If you have exercised the right to rectification, erasure, or restriction of processing against us, we are obliged to notify all recipients to whom your personal data has been disclosed of this rectification, erasure, or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients vis-à-vis us.

Right to Data Portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us, provided that:

• The processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) of the GDPR, or on a contract pursuant to Article 6(1)(b) of the GDPR; and

• The processing is carried out by automated means.

In exercising this right, you can also request that the personal data concerning you be transmitted directly from us to another controller, where technically feasible. This must not infringe on the freedoms and rights of other persons. The right to data portability does not apply to processing of personal data that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to Object

You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you that is based on the public interest or exercised in the exercise of official authority vested in us or where the processing is necessary for the purposes of our legitimate interests or those of a third party. This includes any profiling based on such processing. If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing. This also applies to profiling to the extent that it is related to such direct marketing. You also have the right to object to the processing of personal data concerning you by us for scientific or historical research purposes or for statistical purposes, unless the processing is necessary for the performance of a task carried out in the public interest.

Right to Withdraw Consent for Data Protection

You can withdraw your given consent for data protection at any time with future effect towards us. The withdrawal is possible at any time without any formalities, for example by sending us an email. The legality of processing carried out until the withdrawal is not affected by this.

Right to Lodge a Complaint with a Supervisory Authority

If you believe that the processing of your personal data violates applicable law, you have the right to lodge a complaint with a supervisory authority, especially in the country of your habitual residence, place of work, or the place of the alleged infringement. If you have any doubts, you can contact us at 1 Hughes Avenue, Alagomeji Yaba, Lagos, Tel: +2349071412059, Email: [email protected]. This does not affect any other administrative or judicial remedy.

Contact Us

Inquiries

• Support: For questions or concerns about this policy, contact us at [email protected]